13/03/2026
STATUS OF YOUR ORDERS,
Salam to ALL of our customers, We want you to know that we have read every single message youโve sent asking for updates about your orders. Wallahi, we feel your frustration, your worry, and your disappointment โ especially knowing that most of these orders were meant for your EID. It breaks our hearts because we truly did everything we could to make sure your packages would reach you on time.
We shipped early, we prepared everything ahead, and we trusted the timeline given to us. But as we all know, the situation here in the UAE has caused unexpected delays that are completely beyond our control. The owner has been extremely stressed, calling the courier again and again, begging for updates. We even asked if there was any chance to move the shipment to another airline โ and we paid extra just to make that happen. They assured us it would arrive in the Philippines by March 12. But until now, there is still no update.
Please believe us when we say: hindi po namin ginusto ito. We never wanted this to happen. We know how important your orders are, and we know how much youโve been looking forward to them for EID. We feel the same pain, the same stress, the same helplessness. We are also waiting, hoping, and praying.
We kindly ask for your understanding during this difficult time. We know youโre upset โ and you have every right to be โ but please be mindful of your words. Even when it hurts, we understand where your emotions are coming from. Weโre not ignoring you, weโre not running away, and weโre not making excuses. We are here, facing this with you.
We are doing everything humanly possible, but at this point, Allahu Aโlam โ only Allah knows why this happened and when the shipment will finally move. We continue to pray that everything reaches you safely and soon.
Thank you for your patience, your trust, and your understanding. May Allah reward you for your sabr and bless your EID regardless of these challenges.
Lili's team Dubai โจ