29/01/2026
π¨ Payment Policy Update π¨
Please note the updated payment policy for Stitching Desert Rays, effective immediately.
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DEPOSITS
- A non-refundable deposit of 25% is required to secure all custom and made-to-order items.
- The deposit confirms your order and allows materials and preparation to be allocated specifically for you.
- All deposits are non-refundable in the event of a change of mind or cancellation.
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BALANCE PAYMENTS
- The remaining 75% balance must be paid in full before work commences.
- Orders will not enter the production queue, and no materials will be cut or assembled, until 100% of payment has been received.
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COMMENCEMENT OF WORK
- Production begins only once:
* The 25% non-refundable deposit has been paid, and
* The remaining balance has been paid in full
- Any quoted turnaround times apply from the date full payment is received, not from the date of deposit.
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CANCELLATIONS
- Cancellations made before full payment is received will forfeit the 25% non-refundable deposit.
- Once full payment has been made and work has commenced, cancellations are not accepted.
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CHANGE OF MIND
- As items are custom and/or made to order, change-of-mind refunds are not offered, in accordance with Australian Consumer Law.
- This does not affect your rights under Australian Consumer Law if an item is faulty or not as described.
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PAYMENT METHODS
- Accepted payment methods will be advised at the time of ordering. Orders remain unpaid until cleared funds are received.
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AGREEMENT
- By placing an order and making payment, you acknowledge that you have read, understood, and agreed to this payment policy.