“Innovation will come from an explosion of machine-learning startups. For top-tier industry leaders, data is often in good shape, but it’s not all held in the same place.”
“Communications is at the heart of e-commerce and community.”
“You can’t just open a website and expect people to flood in. If you really want to succeed you have to create traffic.”
“The reason it seems that price is all your c
ustomers care about is that you haven’t given them anything else to care about.”
“E-commerce isn’t the cherry on the cake, it’s the new cake”
“Every second you spend thinking about what somebody else has is taking away from time that you could create something for yourself.”
“Amazing things will happen when you listen to the consumer.”
“I don’t create companies for the sake of creating companies, but to get things done.”
“Customer service shouldn’t just be a department, it should be the entire company” your goals, visitors must first achieve theirs.”
“Remember, every ‘mistake’ your customer makes, it’s not because they’re stupid. It’s because your website sucks.”
“You can’t wait for customers to come to you. You have to figure out where they are, go there and bring them back to your store.”
“Your most unhappy customers are your most important source of learning.”
“You should learn from your competitor, but never copy. Copy and you die.”
“Do not be embarrassed by your failures, learn from them and start again.”
“Chase the vision, not the money; the money will end up following you.”
