02/08/2018
Hello Backers, here are greetings from WiWU founder&CEO Yesen Zhu.
Here i am updating you the current situation of ONEPACK Crowfunding project.
1, Delivery Situation At present, the shipment has been done 95%, there are about 100pcs remaining which due to unidentified & incomplete address, problem shipment and survey unfinished. We are working hard to sort out these issues, and try to send out the rest of it within two weeks. Accordingly, if you don’t receive the bag within 3 weeks, pls send us email [email protected] CC: [email protected] , and put your consignee information and backer order information. We will check for your asap.
2, Quality issue
In the first shipment which may have shoulder strap problem. If you have this kind of problem or other production quality issue, pls kindly let us know, we will evaluate and response accordingly by send a new one or other bags you can pick from our existing product line. Pls send email :[email protected] CC:[email protected]
3, Missing organizing pad and wash pouch
Due to design changing, we canceled the organize pad and wash pouch in 2nd production lot. We haven’t notified and updated this information, it’s lack of communication. In order to make it up to you, we put a shoulder bag and a washing pouch in recent package, we appreciate your understanding from backers who have accepted this solution. M/W,if you haven’t received the additional shoulder bag and washing pouch, pls contact with us, we will resend these two items for you.
Honestly, this is our first crowfunding project. From design concept to production, we have been encountered lots of unexpected problem., Also we have realized that there are lots of aspects need to be improved like communication, production control etc. We thanks all your backers’ support and patience. We are highly appreciated your understanding.
Anyway, we will take responsibility for this as we can and keep moving, As a founder and CEO, I am sure we can bring you more better items, PLS look forward to it. Let’s be expected.
Thanks and appreciated again, any thing please join our FB group, or just send me an email: [email protected] , CC my assistant Shalyn, [email protected] we always hear from you!