22/07/2026
An upsetting post😢
Unfortunately we had our first bad booking this weekend. When we arrived the equipment was everywhere, filthy, and all our mats were ruined with holes in. Despite previous conversations about high heels, a dedicated high heel sticker and a sign all of our mats need binning. Our baby toys were missing, and balls were being used as footballs all over the field 😔 followed up by the damage not being paid for, and completely ignoring my messages, no apology or anything.
I’m glad to say this is my first booking like this, however no damage deposit was paid for this booking leaving us out of pocket, as well as the fact clean up took 2 hours longer than usual.
Due to this I am going to have to ensure any future bookings definitely have a damage deposit paid, as well as increasing my damage deposit for weddings to £50. Also please read T&C’s carefully as it includes things such as all balls need to be placed in ball pit on collection as this significantly adds time onto our cleaning & packup.
On Sunday I had to spend £220 on new mats. Although every cloud, this has allowed me to make the decision to upgrade our soft play mats to commercial crash mat style which Velcro together (2 available meaning the area can be smaller/bigger depending on package/space. Therefore any bookings from this weekend onwards will look a little different with these mats however I think they’re going to look even better (and the creasing is due to being rolled🤣) 😍
I feel sad to have to post something like this, as all my customers up until now have been absolutely amazing. We are just a small business at the end of the day 🤍 I hope you all understand x
