27/05/2026
🥰Read the caption⬇️
1️⃣ 第一時間誠懇道歉 📲
我們立刻DM客人，為她的不完美體驗誠懇道歉，因為客人的舒適度永遠是第一位。
2️⃣針對需求，改善客人的耳夾體驗 🛠️
立刻引進更耐用的「金屬螺旋耳夾」，可以開合的結構，戴起來更舒適方便❤️
3️⃣ 全部召回免費升級 📦
請客人把之前買的耳環全部寄回，免費升級成全新的「金屬螺旋耳夾」。
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說實話，剛看到評論時心裡確實沉了一下。但做品牌如果經不起否定，就永遠只能原地踏步。這句毫無保留的真心話，反而推了我們一把，成為產品升級的最佳契機。
最驚喜的是，客人寄回後，又再加購了兩款產品支持我們🥹❤️經營店鋪越久越體會到，能留得住人的，從來不是「完美」，而是願意聆聽的誠意。
✨ 無耳洞女孩們：
小店現已提供這款「金屬螺旋耳夾」！歡迎隨時 DM 我們。
Here’s what we did ❤️
1️⃣Apologized sincerely right away 📲
We slid into her DMs to apologize for the uncomfortable experience, because comfort is always our top priority.
2️⃣Upgraded the experience 🛠️
We immediately sourced a brand-new “adjustable metal clip-on” that allows for a custom, pain-free fit.
3️⃣Complimentary product recall 📦
We had her send back all her previous pairs and upgraded them to the new metal clip-ons.
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Honestly, seeing that comment at first gave me major anxiety. But if you only look for praise, your brand will never grow. That honest feedback was the exact wake-up call we needed.
⭐️ The best part?
While sending her earrings back for the upgrade, she straight up ordered two more pairs of our items to support us! 🥹❤️Turns out, people don‘t expect you to be flawless. They just want to see that you actually care enough to do better.
✨ To all our non-pierced girls:
All our earrings have now been officially upgraded to these premium adjustable metal clips! Drop us a DM to customize your pair today. 🩰
