Shipping And Handling
Delivery within Pakistan
All orders within Pakistan are routed through TCS, Leopords, Call Courier,Trax,PostEX and many others courier services. Upon placing an order, you will receive a verification call or SMS from our Customer Service to confirm the order. If you fail to verify, your order will be automatically cancelled after 3 days (only applicable to purchases made thr
ough Cash on Delivery method). Once the order is verified, it will be dispatched within 1-2 working days and will be delivered to you within 4-5 working days. We offer free delivery on orders above Rs.2000 within Pakistan. Exchange Policy
Fatima Fashion Hub allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:
The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item;
The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
The item is in its original packing and the price tag is intact;
The original invoice of the item he/she wishes to exchange is sent along with the item;
Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price. Fatima Fashion Hub has the right, at its the sole discretion, to accept or deny the request for exchange. Upon the acceptance of request for exchange, the customer will be notified by our customer service. Damage & Claims
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel. Please allow one week for the processing of damage and claims. Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at [email protected] Please note that returns will need to be sent to the following address: [Fatima Fashion Hub, 51/A, PHASE 1, REHAN GARDEN, KAHNA, LAHORE ,PAKISTAN]
+923001533440
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected]. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
Order Cancellation Policy
You may cancel your order at any time before the order has been processed. Once the product has been shipped, you will receive the tracking information and our "Exchange Policy" will apply. Fatima Fashion Hub may cancel orders for any reason. Common reasons include: the item is out of stock, price errors or the credit card payment is declined by the issuing financial institution.
