10/16/2026
๐จ RESELLERSโฆ HOW WOULD YOU HANDLE THIS?! ๐จ
Sold these Free People sandals on eBay, and the buyer messaged me saying they love them BUT they wonโt stay on their feet.
They said the straps are too loose and the soles arenโt indented enough to keep their feet in place.
They then requested a return.
I politely explained that the sandals were sold as pictured, my listing states no returns, and this sounded like a fit issue.
Wellโฆ apparently now theyโre โdefective, unwearable, and useless.โ ๐
Hereโs where Iโm struggling. Just because a shoe doesnโt fit YOUR foot comfortably, does that automatically make it defective?!
I understand being disappointed when something doesnโt work out, but thatโs also a risk of buying shoes online, especially when the seller doesnโt accept returns.
So Iโm curiousโฆ would YOU consider this a fit issue or a defective item?
And if youโre an eBay seller, would you accept the return just to avoid the headache, or stand your ground? ๐๐