The material used in the manufacturing of your BABYCLON doll is platinum medical silicone, which is the most flexible, elastic and resilient there is in the market. This silicone has very little oil in its composition, which makes it last longer and doesn't transpire oil with the pass of time. Your BABYCLON doll comes with a Certificate of Authenticity that includes its serial number and model typ
e, as well as its chip number. This chip is integrated in the silicone and includes information about the unit and the client it is sold to . RETURN AND REFUND POLICY Please be advised we do not refund money for any partial or full payments or for dolls that have been already delivered . In the case where the client deems there are major imperfections in the doll that has been delivered , he / she has 15 days to let us know , so we can find a solution after assessing the baby.After 15 days of the doll's delivery no complaints will be accepted in any case. For unpainted kits no refunds will be made or complaints accepted if the kits have been painted, even partially.
