09/23/2026
Hello. This is a story about customer service and most of all, pivoting.
When my client contacted me about laser engraving his ch*****ne flutes for his wedding, I was last one in a long line of people he contacted that either ghosted him, said yes and then wouldn't return calls, or flat out said no. I said that was BS and let's take a look as to why. Well my friends, it turns out they are 180.00 hand blown flutes. Well needless to say I found out why. Yours truly wasn't going to engrave them either but I wasn't about to let him down either. I said while these are quite beautiful, they are one of a kind pieces that have an inconsistent wall and I was guaranteeing him that I would ruin them. I pivoted and I offered him to let me print on them! This too was not easy and almost told him I could not do it but I persisted. He agreed and was super happy with how they turned out. I hope to have him return. These are the best images I had because at this point, I didn't want to drop it for a pic.
