10/05/2026
🚨 PLEASE READ! 🚨
(Regarding current orders, Messenger, TAT, etc.)
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Okay y’all, it’s time to talk about turnaround times because there are some important things I need everybody to know going forward.
First, I want to start by saying I am SO sorry this last turnaround time took as long as it did. This was my first round since getting my new machine up and running, and there were quite a few things that came with that- still learning the machine, figuring out what worked and what didn’t (aka the humidity levels), AND wholesale running behind on this particular round. I had to order from three different wholesales this last round, and it all three came at different times. Unfortunately, wholesale delays are something I can’t always predict or control, but I am working on a system that may prevent any delay and more cushion time for when delays happen.
The good news is that now that I have the new machine pretty much figured out and I’ve been working on a new system, turnaround times will be getting shorter from here on out! ❤️
BUT, to make sure I can actually stick to that and not have to keep extending TAT when something unexpected happens, I’m going to be changing the way I close rounds:
Normally, I would leave a round open for a few extra days after it’s posted so I can catch any stragglers or add custom orders before placing my wholesale order. 🚨 Going forward, rounds will be closing 24–48 hours after they are posted. 🚨 This allows me to get the wholesale order placed quicker and get everything here as soon as possible so I can get started on your orders.
So yes… rounds will be closer, but turnaround times will be shorter!
I’d rather close a round a little sooner and be able to give you a more reliable TAT than leave it open longer and risk having to push everything back.
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CUSTOM ORDERS
For the time being, I am also not taking random custom orders throughout the week 😩
I’m planning to do a trial run on a form link in my bio, and all custom / non round related orders will be diverted to the link to take all your information and custom orders!
Regarding wholesale for customs… they will be ordered on Mondays from here on out. Your 10 business day turnaround will begin once that wholesale order is placed.
I hate having to do it this way, but it’s honestly the only way I can keep up. Placing several small wholesale orders throughout the week costs me more than being able to combine everything into one larger order, and I have to start finding more efficient ways.
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MESSENGER / COMMUNICATION
Unfortunately, my Messenger is STILL a mess 🫠
I am currently unable to properly send and receive the majority of my messages, so if you have sent me a message and haven’t heard back, 🚨 please email me at [email protected] 🚨
I am also working on the website and looking for a better system for communication and ordering because I really want to get away from relying completely on Messenger. I want something that makes it easier for YOU to place orders, keep up with them, and communicate with me without messages getting lost.
I will be going through everything today and tagging people that I have tried to message in case those messages failed to deliver, as well as anyone who may have messaged me and I never saw it.
For pickups, I will also be using the pickup post that I made a few months ago again until I can get a better system in place. I hated doing it like that because it hurt my algorithm… although I do not have a choice at the moment until I figure something else out!
Also note:
ALL ORDERS ARE CURRENTLY UP TO DATE EXCEPT OWLFEST CUSTOMS! I’ve sent messages but I know some maybe haven’t gone through. I’ve only had three people get back to me 😅
If you have a question about an order, PLEASE email me rather than Messenger right now so I can make sure I actually see it.
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I know this has been a lot lately, and I really am sorry. I know waiting longer than expected is frustrating, and I completely understand that. I’m doing everything I can to get things back on track and, more importantly, put a system in place that keeps this from happening again.
I’m a one woman show. There have honestly been times throughout all of this where I’ve thought about shutting everything I’ve built down because it is HARD. A lot harder than I ever expected it to be. I know from the outside it probably doesn’t look like much, but when something goes wrong, there’s nobody else here to pick up the pieces and help me get everything back under control.
I really, truly appreciate everyone who continues to support me, be patient with me, and understand that there is an actual person behind SWC trying to keep all of this going.
Thank you for sticking with me through the bumps, the machine issues, the Messenger issues, the long TATs, and all the other chaos that comes with running this thing. I can’t express enough how grateful I am.
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The goal from here on out is shorter TATs, closer rounds, better communication, and a MUCH better system.
Thank y’all for being here and supporting me along the way 🤍
