Nordstrom Social Media Community Guidelines
At Nordstrom, we are committed to creating an environment where our customers and employees alike feel a sense of belonging, contribute their ideas and can be themselves. We try to foster a culture both in our stores and online, where everyone feels comfortable being their full self. People are at the center of our thinking and the driving force behind
everything we strive for. Our social communities are another place where we celebrate humanity. We invite our customers to engage with us on social, including but not limited to: Facebook, Instagram, Twitter, YouTube, Snapchat, Pinterest and LinkedIn. The following guidelines are in place to make sure everyone feels respected and safe to express their ideas and beliefs. By participating in conversations on Nordstrom social media pages, you are agreeing to abide by the following guidelines:
- Nordstrom is built first and foremost on connection. We love to hear from our community – what you like, dislike, want to see more of, as well as suggestions for what we can be doing better to serve our customers on their terms. We encourage people to join the conversation, in a respectful and thoughtful manner.
- Please be polite, even when you disagree. Personal attacks on other users or individuals of any kind is not tolerated and may be deleted.
- Nordstrom may delete and reserves the right to permanently block users who post threatening, violent, harassing, abusive, hateful, vulgar, discriminatory, sexually explicit, unlawful, profane or content considered to be bullying of community members, customers or Nordstrom employees.
- Posts that are promotional or deemed, in our sole discretion, as ‘spam,’ including advertising external businesses or linking to third party services will also be removed.
- Nordstrom prohibits trolling, which may include excessive posts, repetitive off-topic posts, posts by fake or impersonation accounts. Such posts may be deleted, and the profiles blocked when discovered.
- Do not post anything that would be considered confidential or private, including credit card numbers or home addresses. If you are reaching out on social media about an in-store experience, order inquiry, or your Nordstrom account, the Nordstrom Care team encourages you to move the conversation to Private Message to further discuss your issue so that private information can be exchanged in a more private manner. Our moderators strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to. Comments or content that do not comply with our social media guidelines or that risk putting Nordstrom or other users in legal jeopardy, may be removed. In addition to Nordstrom Social Media Community Guidelines, we ask that users adhere to the respective policies and community standards set forth by the various social platforms. These standards can be found at:
- Facebook: https://www.facebook.com/communitystandards
- Instagram: https://help.instagram.com/477434105621119
- Pinterest: https://policy.pinterest.com/en/community-guidelines
- Twitter: https://help.twitter.com/en/rules-and-policies
- Snapchat: https://www.snap.com/en-US/community-guidelines/
- YouTube: https://www.youtube.com/yt/about/policies/ -guidelines
- LinkedIn: https://www.linkedin.com/legal/user-agreement
If you are a Nordstrom Employee, please follow these additional guidelines:
- Before engaging on any social media property, make sure you read and understand the Nordstrom Employee Social Media Policy.
- Do not disclose confidential or private information about Nordstrom business operations, products, services, or customers.
- Remember that our dedicated social and Care teams are tasked with responding to customer inquiries or criticism across our social channels. Do not attempt to respond to customer inquiries or comments on Nordstrom Pages.
- We encourage employees to join our social communities and participate in conversations, but ask that you leverage internal tools to best direct any questions or concerns about your job or working environment. We want everyone who visits the page to feel comfortable, so please keep the conversation respectful. We may choose to remove derogatory, indecent material, spam or advertising messages. We may also remove information that violates privacy laws, industry regulations or postings that don’t follow Facebook’s terms of use (http://www.facebook.com/terms.php).
