1. Add the items into the cart and checkout.
2. Add your address
3. Check “Use 500 Suki to get ₱5 discount”
4. Leave remarks if you need
5. Check the Total fee Total fee= Merchandise fee+ shipping fee - Suki If you want to get more favorable price, you’d better to add more items in one order.
6. Place you order
7. You will receive your package via Ninja VAN by COD.
COD/ Courier/ Shipping fee/How long should I wait?
1. We have COD as our main payment option. More options will be made available in the future. Please stay tuned.
2. Normally you will receive the orders within 3-10 days. Shipping time varies by the destination.
3. The shipping fee associated with each order is displayed at checkout. The cost varies by the size, weight and destination of your order.
4. We will deliver products to you via Ninja VAN. More delivery courier will be available soon.
Return & Exchange You may return all items sold for a refund or exchange easily. However, There are some rules:
Product must be unused and in a good condition Returns must be made within 7 days of delivery Following these steps to request a refund:
1. Click on ”Customer service” button at the top right corner
2. Offer us your ORDER NUMBER and PRODUCT IMAGE for the refund
3. Our team will investigate your request
4. The refund will be made within 3 days of receipt of package.
*Notice:
1. If you want to return the package without reason, the shipping cost should be borne by you.
2. Please leave a message in the returned package with your ORDER NUMBER and BANK ACCOUNT or GCASH ACCOUNT for the refund.
3. Underwear and Swimwear are not allowed to be returned.
Can I cancel an order after it has been shipped?
No, you cannot cancel an order after it has been shipped. However, if it is absolutely necessary to cancel the order you can reject the order at the time when it is delivered.
