25/12/2017
SHIPPING POLICY 🚚
Thank you for taking time to READ before placing your ORDER!
Delivery Charge - AED17 (on deliverable areas only).
Free IF you order AED159 and above on deliverable areas.
Please be advised that once your order was sent through courier, they will contact you to agree for a delivery date and time. Once you agreed and scheduled the delivery, YOU will be RESPONSIBLE for accepting delivery at the agreed date, time and address. If our delivery team is unable to deliver the goods, an ADDITIONAL REDELIVERY CHARGE will be applied of an amount equivalent to a normal delivery fee which must be paid upon receiving the goods.
Also, last minute changes of delivery date and information when its already out for delivery will generate redelivery charges as well.
It is a MUST & IMPORTANT to provide COMPLETE & CORRECT ADDRESS and CONTACT information. Tutu & Co. Middle East is NOT responsible for delays/undelivered packages due to wrong information.
SCOPE OF DELIVERY: We ship ALL over United Arab Emirates as of the moment. We constantly strive to improve our services and we might expand/offer additional shipping/delivery methods in the future.
TURN AROUND TIME: 2-3 business days.
Please note that turnaround time for delivery is NOT guaranteed and it’s subject to several factors such as holidays etc.
For COD (Cash On Delivery)
Please be advised that as per the Standard Operating Procedure, you can only take and open your parcel AFTER you've handed the payment to our carrier.
EXCHANGE
We offer easy exchange policy within 7 days of receipt. Please note that the item SHOULD be on its original state (unworn/unused, unwashed,undamaged and with ALL original tags attached). If ALL of the above criteria WAS NOT met, the item will be returned to customer. *Recollection and redelivery charges APPLIES.
DAMAGE GOODS
Once received, kindly inspect the goods properly. Damages should be reported to us within 24 hours after the goods was received.
NOTE:
Use SCISSORS to remove tag. Pulling tags resulting to damage/s will NOT be subject for replacement/exchange. Wear and tear is NOT VALID reason for replacement.
REFUNDS
Unfortunately, Tutu & Co. Middle East does NOT currently offer refunds but we offered credit note/accept exchange. You can replace your order on the same amount/greater value (price difference should be paid upon redelivery). *Recollection and redelivery charges applies.
PRICE ADJUSTMENT
Unfortunately, Tutu & Co. Middle East does NOT offer price adjustments.
Let us know if you have further questions and/or clarifications.
Thank you for helping us to serve you better!
Tutu & Co. Middle East
