23/07/2026
From next Monday, the 27th of July, all eligible returns will be issued as store credit instead of cash.
We’ve always been proud to offer returns (something that’s still pretty rare in secondhand fashion), because we know buying pre-loved isn’t always straightforward. Every style fits differently, every garment is unique, and every brand seems to have their own idea of sizing!
But over the past year, we’ve seen returns increase significantly, so much so we’ve had to make a change. As a small business, every return means more time reprocessing garments, more packaging, more postage, and more environmental impact.
We hope this change encourages more intentional buying habits. While we understand that secondhand shopping can come with uncertainty, we also believe in creating a culture where returns are considered carefully and garments can continue their journey with someone who will love them.
What isn’t changing?
🧡 You can still return full-priced items within 7 days of receiving your order.
🧡 Returns can still be lodged via our Return Portal or in-store.
🧡 Your store credit never expires, and can be used online!
🧡 If we’ve made a mistake and an item isn’t as described, we’ll always assess those returns separately.
Every garment we list on mutualmuse.net is hand measured by our team, and we include condition notes and fit details wherever we can. Comparing our measurements to a similar piece you already own is still the best way to find your perfect fit.
Once we process your return, we will flick you an Online Gift Card to spend online, or it will sit on your ConsignCloud account until the next time you come in-store to shop!
Thank you so much for supporting a small business that’s trying to do fashion differently. Every decision we make is guided by our purpose: to keep great clothing in circulation for longer and make secondhand shopping as joyful and accessible as possible!
Head to the link in our bio to read the full policy
xx MM 🧡