I never stick to a technique or a style as I go where my heart leads me and can only create out of love, for a material or a design.... Handmade Creations:
• All items sold in Florence’s Homemade Craft store are meticulously handcrafted with care and attention to detail by the artisan. As such, slight variations in colour, size, and design may occur, adding to the uniqueness and charm of each piec
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2. Quality Assurance:
• We take pride in the quality of our handmade items. Every product undergoes thorough inspection to ensure it meets our high standards before being shipped to our customers.
3. Custom Orders:
• We welcome custom orders and are happy to work with customers to create personalized items tailored to their preferences. Please contact us with your requirements, and we will do our best to accommodate your needs. Facebook account : https://www.facebook.com/FlorencesHomemadeCraft
Email : Florence’s Homemade Craft
4. Shipping and Handling:
• Orders are typically processed and shipped within 3 to 5 business days after payment confirmation.
• We offer standard and expedited shipping options to accommodate your needs. Shipping costs vary depending on the destination and selected shipping method. All shipping method will at least have a tracking number
• Customers will receive a tracking number (either by email, via messenger or Paypal) once their order has been shipped, allowing them to track the delivery status of their package.
5. Returns and Exchanges:
• We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 3 days of receiving your item(s) to arrange for a return or exchange.
• To be eligible for a return or exchange, items must be unused, in their original condition, and returned in their original packaging.
• Customers are responsible for return shipping costs unless the item received was defective or damaged upon arrival. In such cases, please provide photographic evidence of the damage for assessment.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be issued to the original form of payment, and exchanges will be processed promptly.
• For item(s) that are unique only refund will be provided.
6. Cancellations:
• Orders can be cancelled within 48 hours of purchase. However, once an order has been processed and shipped, it cannot be cancelled.
7. Customer Satisfaction:
• We strive to provide exceptional customer service and ensure a positive shopping experience for all our customers. If you have any questions, concerns, or feedback, please don't hesitate to contact us. Privacy and Security:
• We respect your privacy and are committed to safeguarding your personal information.
• We will never share or sell your personal information to third parties without your consent.
9. Copyright and Intellectual Property:
• All designs, photographs, and content featured on our website and social media platforms are the intellectual property of Florence’s Homemade Craft and may not be reproduced or used without permission.
10. Amendments to Policy: - We reserve the right to amend or update our store policy at any time. Any changes will be communicated on our website and social medias and will take effect immediately upon posting. Thank you for choosing Florence’s Homemade Craft for your handmade crochet needs. We appreciate your support and look forward to serving you!
