Sarah Clothing Alteration Service Policy
At Sarah Clothing Alteration Service, we take pride in the quality of our work and your satisfaction is important to us. To ensure a fair and transparent process, we kindly ask you to review our policy below:
1. Adjustment Period
- Customers can request one free adjustment within 7 to 30 days of service, depending on the business.
- After this period, addit
ional fees may apply for further adjustments.
2. No Refund Policy
- As alterations are customized services, refunds are generally not offered once work has been completed or we can assess case by case basis.
- We cannot offer returns or refunds for:
* Change-of-mind cases after alteration
* Garments altered based on incorrect measurements provided by the customer
* Damaged or heavily worn items not from our service.
3. Final Fittings: It is the customer’s responsibility to attend the final fitting (if applicable) and confirm satisfaction with the fit and finish before taking the item.
4. Garment Condition: Only clean, freshly washed garments will be accepted for alteration.
5. Incorrect Measurements: If the customer provides incorrect measurements or instructions, any correction will be done at additional cost.
6. Pick-Up & Storage
- Finished garments should be collected within 14–30 days of completion notice.
- After this time, items may be donated if unclaimed.
7. Third-Party Pickup: If someone else picks up the garment, the service considers the item accepted once it leaves the premises.
8. Conditions of return
* The item must be in its original altered condition (i.e., unworn and unwashed after alteration).
* We reserve the right to decline adjustment if the fabric, fit, or condition has changed due to external factors (e.g., wear, wash, or damage).
9. Customer Responsibility
* It is the customer’s responsibility to check the fit and quality of the alteration at the time of pickup or shortly after. If a third party (friend, family, or courier) collects the item on your behalf, please ensure they check and confirm the item as well.
10. Extensions: In exceptional circumstances, we may extend the adjustment period by an additional 7- 14 days, upon request and approval.
