*****Ordering*******
How to Order: Inbox Facebook Message, Etsy or Email [email protected]. Pick Up Location: Abbotsford BC by the hospital on pandora
Pick up is by appointment only. Can I come shop in person? : many items are made to order however we do markets in fall winter season for in person shopping
Currency: Prices are in Canadian as we are “Made in Canada.” International orde
rs are priced through PayPal exchange or you may order from your Countries ETSY Rock N Wool shop. Payment Methods: Cash & Credit Card via Square (Local), E-transfer (Canada only) PayPal or ETSY is set up for credit card and for direct US payments. Custom Requests: We have MANY items previously created and price/sample photos are available in their various albums. CUSTOMS are accepted January to September but NOT during peak times. Please understand due to sizing and other variables some items may not be custom ordered.
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Sizing: Please located the HAT size chart in this album. Photo props and other specialty items will have their sizing in their picture information or you may contact for more information. Creation Time: Please allow up to 4 week notice ESPECIALLY custom requests. Peak times like fall and Xmas Order 2-3months in advance. When Do I Pay?: Payment is due prior to creation and the item is not placed into Que until payment is complete. Can I book in FAR Advance?: YES! Ie: Birthday photo shoot in 3 months. You maybe book the slot and then 2-4 weeks (depending if special materials are being ordered) prior make FULL payment to keep your spot in the que. Returns/Exchange: No returns, but exchanges will be handled on a case by case basis. We stand behind the quality of our product and will do everything to we can to make sure you are completely satisfied with your product. No exchanges after 30 days.
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Vegan and Environmentally friendly options available upon request: Most Items are created with premium acrylic or cotton for spring summer items. Understandably there are those who request environmentally friendly fibre or vegan such as cotton, or natural fibres like wool and mohair. Custom materials may be limited but often an option that can be accommodated. Discounts and Sales: When sales can be offered they will be. Follow on Facebook and Instagram to keep the most up to date on promotions. Photographer Discounts and Trading: Discounts are provided to professional photographers who share photos with Rock N Wool. Please check out the Photographer Credits Photo Album on Facebook or the link here: http://rocknwool.weebly.com/photographer-credits.html for full details. Trades will be offered to professionals who use the photo credit program.
*****Shipping****
Shipping locations: We ship across Canada and Internationally. Shipping Costs: Vary by item(s) size and location