Alter Tailoring & Dry Cleaning Policy
Please review our company policies:
You, the customer, share the responsibility of having a correctly completed work order, so please take the time to review it. We highly advise you to:
- Keep your receipt and try on your garment immediately after pick up either in the shop or at home. If your garment needs adjusting, bring it back with a reasonable re
quest, and receipt, within 2 weeks.
- We are not responsible for customer-provided measurements/markings…we have change rooms on the premises for this purpose and recommend/ prefer our qualified staff to perform these measurements /markings as part of our service to you.
- While we use extreme care in processing articles entrusted to us, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing; pre-existing stains, or damage; we are not responsible for pin marks left from the fitting of the garment as, in some rare occasions, fabrics tend to retain them.
- We are not responsible for items left at the shop for over 30 days.
- The company's liability with respect to any lost articles shall not exceed 2 times our charge for processing it.
- We reserve the right to decline to work on some garments that are especially unhygienic or, if urgent, to send them for dry cleaning for an additional charge.
- We reserve the right to not undertake some alterations or repairs if we determine that the outcome will not be satisfactory or up to our standards.
