Hospitality Assured

Hospitality Assured Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses.

Every business has the responsibility of meeting customer expectations in relation to the products and services they offer and how they are delivered. The Hospitality Assured Standard anticipates that its users will regularly evaluate their business activities and appraise their performance in a challenging and constructive fashion, thereby improving their customers’ service experience. It is the

only Standard within the Hospitality Industry that focuses on the customer experience and continuous improvement. The Standard is compiled in a fashion that allows it to act as guide for service excellence wherever customer facing services are delivered. It is not prescriptive and the 9 steps can be applied to a range of service environments. Organisations achieving Hospitality Assured are demonstrating that they are embodying outstanding performance and that in offering a service they make every effort to meet and exceed customer expectations. Such organisations show a willingness to constantly improve the service offer and where there has been a mismatch of expectations they have the capacity and desire to resolve service issues. The Standard is about working towards excellence in every aspect of service and business delivery.

What a great week working with the team at Caterlink Support Office and the Kent Schools Portfolio... Highlighting the f...
17/07/2026

What a great week working with the team at Caterlink Support Office and the Kent Schools Portfolio... Highlighting the fantastic work they do to feed our young people.
Here’s the team with the children's packed lunches, all ready for a fun-filled end-of-term adventure! ☀️🎒
To find out more about the work we do with organisations such as Caterlink, follow the link https://hospitalityassured.com/our-areas/education

A to when Hospitality Assured’s Max Lawrence FIH MTMI and Trisha Bennett FIH visited Tees, Esk and Wear Valleys NHS Fo...
16/07/2026

A to when Hospitality Assured’s Max Lawrence FIH MTMI and Trisha Bennett FIH visited Tees, Esk and Wear Valleys NHS Foundation Trust!

Max and Trisha are pictured here with the team.

To find out more about how we can help your organisation achieve follow the link
https://hospitalityassured.com/

Did you know that World Class hospitality is the highest standard of accreditation awarded by Hospitality Assured? It si...
13/07/2026

Did you know that World Class hospitality is the highest standard of accreditation awarded by Hospitality Assured?
It signifies business excellence and denotes an outstanding level of customer service.
Find out more about the companies who've achieved this by following the link below.
And if you're interested in finding out how your organisation can reach this level of excellence, get in touch.
https://hospitalityassured.com/news/world-class-hospitality-achievements

We have been celebrating the winners of our Hospitality Assured Awards over the last week or so, and today it's time for...
10/07/2026

We have been celebrating the winners of our Hospitality Assured Awards over the last week or so, and today it's time for our last award! The Hospitality Assured Champion of the Year Award 2026! 🏆

We were delighted to announce the winner... Rebecca Hedworth, Strategic Account Director at Mitie!

At our recent Hospitality Assured Awards, held in partnership with the Institute of Hospitality , we proudly recognised ...
09/07/2026

At our recent Hospitality Assured Awards, held in partnership with the Institute of Hospitality , we proudly recognised three outstanding winners for our Team of the Year Award, thanks to an amazing number of entries and exceptional submissions! 🎉🏆

Today, we shine the spotlight on our third winner, the incredible Housekeeping Team at Carlton Court Care Home ! Congratulations to the whole team.

As we continue our celebration of our Hospitality Assured Awards winners, held in collaboration with the Institute of Ho...
08/07/2026

As we continue our celebration of our Hospitality Assured Awards winners, held in collaboration with the Institute of Hospitality! 🏆✨

Our Team of the Year Award honors three outstanding winners this year, driven by an unprecedented number of entries and remarkable submissions! 🎉🏆

Today we give a shout-out to our second winner, Caterlink, who are pictured accepting their award on stage and celebrating in front of the step and repeat board.

It's day six of celebrating the winners of our Annual Hospitality Assured Awards, held in collaboration with the Institu...
07/07/2026

It's day six of celebrating the winners of our Annual Hospitality Assured Awards, held in collaboration with the Institute of Hospitality 🏆✨

Our Team of the Year Award celebrates three exceptional winners this year, thanks to a record number of entries and standout submissions!

Today we recognise our winner; PROCeption!

The team are pictured here accepting their award on stage, before heading for a photoshoot in front of the step and repeat board.

Our Hospitality Assured Awards in partnership with the Institute of Hospitality took place last month... with nine deser...
06/07/2026

Our Hospitality Assured Awards in partnership with the Institute of Hospitality took place last month... with nine deserving winners from our Hospitality Assured community!

We've been sharing details of our winners… today is the Assessor Award for Outstanding Achievement. This award recognises an organisation that has delivered something truly exceptional!

We were delighted to announce the winner as Grantley Hall !

Our recent Annual Hospitality Assured Awards, in partnership with the Institute of Hospitality , celebrated nine remarka...
03/07/2026

Our recent Annual Hospitality Assured Awards, in partnership with the Institute of Hospitality , celebrated nine remarkable winners from our Hospitality Assured community! 🎉🏆

Join us as we honour our winners daily… today, we spotlight the Highest Scoring Organisation Award for 2026.

We were so pleased to announce on the night that the winners this year are TLC Care !
TLC Care are multi-award winning and work tirelessly to achieve excellence at the highest level... a well-deserved win!

We are celebrating the winners of our recent Annual Hospitality Assured Awards, held in collaboration with the Institute...
02/07/2026

We are celebrating the winners of our recent Annual Hospitality Assured Awards, held in collaboration with the Institute of Hospitality ! 🎉🏆

Today, we find out who won the Highest Scoring Newcomer Award 2026.

This organisation remarkably achieved Hospitality Assured World Class Status in their first assessment (this has only ever happened once before)! So we were hardly surprised to announce the winner as Mitie EY!

The team are pictured here accepting their award on stage, before heading for a photoshoot in front of the step and repeat board.

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