01/07/2026
Both Royal Mail and DHL have lost parcels worth around 1.5k GBP in June.
There’s a side of running a small business that doesn’t make it into the captions or the product photos: the waiting, the logistics, the things entirely out of your hands. Both courier companies lost shipments of pieces that took months to create — sourced, hand-blocked, and stitched in India before making their way to you.
Insurance will cover the cost. What it can’t cover is the time: the weeks of production, the careful coordination across borders, the trust I’d built with a few clients who were expecting their pieces and are now left wondering what happened. When you work with a small, handpicked group of people, every relationship matters enormously. A lost parcel isn’t just inventory — it’s a dent in the credibility I’ve spent years building.
it’s part of the reality of small-batch, slow-made goods: sometimes the process is interrupted by things no one can control. What I can control is how I respond — by communicating honestly with the people affected, re-sourcing what’s needed, and making sure this doesn’t define the experience of working with Maison de Belle.
To anyone currently waiting on an order: thank you for your patience. It means more than you know.
