27/07/2026
I wrote a reply on Google as below, but then the review disappeared only to be replaced by one from the boy with you ( Matthew Edwards-Causer) ... he has commented on this post, though why you are both watching my GutsyGingers page is questionable...
I put it on my page as I hoped one of the witnesses in the shop would also affirm what actually happened. I'm in a rightful position after 25 years, building my business to what it is today to defend it.
I'm all for people having an opinion.
Intake criticism is due. We all make mistakes, but these reviews of late are not true. If I'm wrong, I would always apologise, always. This is not a witch hunt, I simply won't have people lying or deformation of character. I didn't do what you said I did to you, ive never belittled anyone in my shop or have I ever shouted at a child to leave my shop ( as quoted in 2nd 1 star review posted this morning) ...
I have always fought for the underdog. Anything less goes against my ethos. I've put restrictions in place for the shop, having learnt in the last 25 years what it can and can't handle due to its size & space. This was difficult to do, and managing the abuse I receive is on countless occasions.
They're at it again was meant as - reviews again like the last few. Awful and totally contradicts what my customer of many years say on a daily basis. I love my little business and will not have lies or deformation of character. That isn't fair. I truly posted this here hoping that those who witnessed it would pipe up or message me. I've got so many more lovely things to be doing than this, which has turned ugly.
Positive criticism is one thing, nastiness is another.
My business isn't about supporting the latter
Emily Ford originally posted a 1 star review yesterday, and my response
Wow that's not how our interaction was at all the moment you both entered my shop we engaged in a personal conversation regarding your family circumstances and how you you wanted to choose some crystals to take back for your mum. I listened, you were lovely, I spent time showing you all the options I have and the descriptions of each stone to help you choose. You chose 3 stones of great meanig,, and we commented on how the colours were vibrant. The bag you had chosen wasn't big enough, so I helped choose one that was. When it came to paying the £8, you drew your phone out to do a contact less payment. I apologised and said I could only do bank transfers over £10 as each transaction costs me 30p or I could charge £8.30 to cover it, you said no its OK we understand and started apologising, I said no need for apologies and joked that many miss the signs about bank transfers or cash only- the boy with you looked around so I, in good humour pointed a couple out of which he smiled and said " oh yeah" .. I then offered to keep the carefully chosen crystals if you wanted to pop to a cash machine. You turned around and cut me off, put the crystals back and hung the bag on the hook, and left. The 2 women who witnessed this had patiently been waiting to be served commented, " You can't please people all the time." I was hurt but left it at that.
Then I find you had left me a one star review when I got the email, I was very saddened realising I'd gone out of my way to help you and you in turn had said nothing to me at the time and gone out of your way to put it all on Google.
I'm leaving this up here in the hope the 2 ladies who were in the shop at the time who witnessed all of the above come forward.
