Whole sale Dealer Hyderabad

17/02/2022

Incident Analyst- JD

Ø Identifying recurring incidents, reporting trends to the Shift Leads & recommending solutions.
Ø Helping Shift Lead to Manage Major Incident from Start to End.
Ø Participate in regular discussion forums (scheduled / unscheduled calls) with local & onshore resolver groups to garner appropriate attention on open incidents/ requests.(OM also tweaked)
Ø Publish regular communication on incidents to all stakeholders through applicable channels; conduct quality checks on the same.
Ø Conduct quality checks on closed tickets, drive FCR & RCR
Ø Prepare Incident report for all P1 and P2 incidents.
Ø Follow-up on P3/P4 incidents
Ø Help Shift Lead to Identify/ articulate a clear problem statement of issue reported.
Ø Helping Shift lead during testing and rollout of new application

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23/02/2020

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