Shipping Services available to South East Asia. Step to make order:
1) send msg to our inbox
or
2) eMAIL us @ [email protected]
Tailoring period for wedding gown: At least 3 months
Please provide ur:
1) Code/color/size:
2) Name:
3) Hp number:
4) Email:
5) Shipping address:
We will then reply you with the total amount to pay and banking details. Terms And Condition
s:
• After your initial consultation is made and design agreed, a 50% (non-refundable) deposit is required to secure my services. You can choose to make a full payment. I can become very busy, and while I don’t like to rush a decision, I can become booked up quite quickly during certain months.
• Order form provided are based on our conversations at initial consultations, and are sent via email for discussion and approval. Providing a new set of design is charged at a rate of RM50.
• We are not just an internet company, we own The Palace Of Gowns Studio, which is located at 50A, Jalan Balai, 31900 Kampar, Perak. The quality of the gown you will receive is the same as our in-store couture gowns.
• Due to the custom nature of our wedding dresses, we cannot provide returns or refunds. We will make your Wedding Gown based on your specifications and measurements, so do provide it accurately. If there’s any issue with your gown and it is our fault, do contact us within 3 business days of receiving your gown and let us know the problem.
• If we are creating a Custom Reproduction based on your photos, please be advised that the gown will NOT be identical to the original. Our reproductions are based on the details we are able to see and replicate from the photos, as well as the fabric, beading and lace that we are able to source at the time you place order.
• Our Wedding Dresses are not mass produced. All wedding gowns are individually custom made by hand when the order is placed. Due to the custom nature of our work, slight modifications in design may take place at times, lace patterns included. We CANNOT guarantee lace patterns as these patterns change seasonally.
• The remaining balance becomes due for payment in full within 14 days after receiving the order form.
• Work will cease if payment is not made, possibly resulting in a delay in completion of the dress.
• If payment is late, work will resume only once payment has been made, and must fit around the current schedule. The dress of another client will not be jeopardized due to the circumstance of another.
• Unpaid orders remain the property of ThePalaceOfGowns, and may be sold if not paid for within 30 days of the wedding date to re-coup costs.
• My design fee, and fabric charges are included in the quotation provided.
• A dress will often take 3 months or more to create. A dress can be created within a shorter time-frame, but this means that every effort must be made to attend scheduled appointments or conversation to ensure that the dress is given the time it deserves.
• I prefer that deadlines are as close to the wedding date as possible to ensure the best possible fit.
• I do not charge extra for rush orders unless there are extra costs for express delivery of fabrics, or if I am required to employ an extra person to ensure the completion of your dress.
• I can never jeopardise a previously booked commission in place of a rush order.
• Fittings take time to prepare for before a client arrives, fittings are not charged for, but short notice cancellations and arriving more than an hour late may be charged for.
• Exact colours and shades on fabrics and designs on trim, including lace, cannot always be guaranteed.
• During fittings, shoes and underwear must be the ones intended for the wedding day to ensure the best possible fit.
• I will recommend the amount of alterations to gowns, this mostly depends on the style of the gown.
• If the client insists on a fit tighter than recommended, I cannot be responsible for the finished fit of a garment.
• Equally, I accept no responsibility for gowns not fitting due to clients increase or decrease in weight or any other reason beyond my control after the gown has been collected. You can, of course, come back for an extra alteration if needed. Costs may apply.
• If a large weight increase/decrease occurs, especially during the final stages of your gowns creation, certain parts may have to be re-made, which may be charged for time and materials.
• Fit cannot be guaranteed if fittings are not attended.
• In the event of a wedding being cancelled for any reason, the balance becomes payable immediately and all goods must be collected.
• If for any other reason the wedding date or deadline of your order changes, while I will strive to accommodate your request, I can under no circumstances jeopardise my work for other brides who I have already scheduled.
• I am not responsible for fabric price increases after a quote has been made. However I will give you notice of price increases before ordering fabrics for you.
• Dramatic design changes during toile stages and at final stages may incur further costs.
• While Photographs are permitted during fittings, please be aware that the settings of my studio are not conducive to portrait photography owing to the small space and top lighting. For this reason, please make your judgements based on what you see in the mirror, and not what you see in a phone snap.
• Similarly, I rarely take/provide photo’s of dresses that are unfinished for approval for the reasons listed above.
• No dress can be collected without full payment.
• If you are unable to collect your dress in person, I may book a courier service to collect and deliver. I cannot be responsible for the safety of the gown once it has left my possession.
• Please note that my working hours are 9am - 5pm Monday to Friday. I do accept evening and weekend appointments. Please ask for availability in advance.
• Please behave appropriately when attending fittings, I have many sharp objects used for dressmaking, I would hate for injury to occur.
• Please notify me of the guests you may bring with you to your consultations and fittings. It’s never a problem to bring guests, I might just want to make sure I’ve got enough biscuits! Please make sure that you have read and understood all of the terms and conditions, feel free to ask me if you have any queries.
