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tus of quality problems occur.
*Note: All clothes cannot be 100% sure it is available, we only know after make orders with our suppliers and when they are arranging your order list. We will inform you that once this incident arises before we send the stocks to you and will wait for your reply whether willing to change to other stock which is available for you or out of the clothes, we will replenishment as much as possible before the deadline。
If after the deadline just knowing insufficient goods to be supplied to customers, customers may change/replace to another cloth/s, but shipment/delivery is could not make it during the ship out period as stated on the order list before. We only will ship out together on another week upon the ship out period as stated with the balance of the goods when there are completed. If customers are not willing to wait, Customers do not have to worry, we will refund the money to you (only refund the relevant clothes). Actual colors of the items might differ due to lighting or monitor resolution；And, size measurement will be biased too. We do not accept any exchange/return of apparel under any circumstances or reason, such as: dislike the color or think that the color is different with the photo, size too small or big, too transparent, color different and other reason. We are not entertaining any cancellation once order is confirmed and payment had been paid by customer. Please take note that goods sold are not refundable or exchangeable unless cause by quality issued such as ragged & dyeing of cloths. Quality problems arise during delivery must contact us within 3 days and provide photo basis to determine the true quality of giving refunds (after the returned item/s received). Note: We do not accept late complaints (over 3 days). The following are not quality issues:
(1) Thread, fold, color different with photo
(2) does not affect the overall wear of the defects, such as the lining, and so is not obvious corners of opening lines, uneven stitching, pale little leisure clothes spots, small stain
(3) and the picture slightly different kind, such as buttons, corners, tag
(4) A slight gap between the real and image quality, such as the material used, workmanship degree
Please understand that where each garment is a piece from the factory packaging, we can not be a piece for the customers check its quality, because the wholesale nature of the site is done, a week that a large number to packing and ship the clothes, we always try to reduce this problem. Proceed: Submit our accumulated order lists to Suppliers at 1 week 1 time (on closing date), they will preparing stocks for us after received the lists. For those who made payment，place order or additional items after closing date, will be considering to another next batch closing date. Meantime, ship out date will be postpone too . Delivery status: 9-10 working days (exclude Saturday, Sunday & Public Holiday) upon closing date. Shipment from us to customers in the region will be take time, although delivery from the courier company can be receive the goods next day, but occasionally there are some conditions occur, for example: traffic congestion, the car broke down, a lot of goods to be sent to the consignee, receiver is not around and so on. All customers please be patient, not irritable. If not received the clothes after 3 days upon delivery date, customers can contact their own or go to the nearest courier companies to query (our site will provide the contact number and Air Way Bill number). Final interpretation of these agreements goes to all sites. If you cannot accept the above regulations and statements, please do not order with us. If you order goods from us is deemed that you have read, understood and agree to accept the above agreement. Our Site has the right to unilaterally modify or change the contents of this service agreement. MUST inform us after payment has done. We are not responsible if the customers never inform after the payment as well as the orders without immediate processing.
*Note: please inform via Email or FB’s pages PAYMENT DONE, please do not leave message in my Facebook’s Page Wall.
