27/08/2026
Come closer let me tell you something about your customers. That one thing nobody will tell you but they are doing it to serve and retain their customers.
Now listen, pay close attention
1: Treat your customers right. Yes I know some customers are trouble but know that it is in your place to hold things down, it is in place to hold your peace and be calm. That a customer is annoyed about a thing shouldn't make you to loose guard your mouth. You can still maintain your stand but in a more respectful ways. No throwing of insults. I have had customers that I have issues with refer people to me(yes you heard me). So me calm and always have things under control.
2: Your customers are the livestream of your business. Your customers are to be loved, cherish, respected and communicated to. When they pay you for your service, don't forget to say Thank you for your patronage, we appreciate and God bless you(me I use to add "and replenish your pocket"). It is not easy for someone to give you their money, yes I know you are also rendering services to them. What if you have those services to render and no one shows to patronise you, will you chop those your services
3. Check up on your customers. How often do you call or message your customers. This are tiny little things that matter. You can begin with a broadcast messages, add them all in a place in WhatsApp, where you send them messages and they got received personally. Also don't forget to call them once in a while just to say I called to check up on you. This matter so much and it gives them sense of belonging.
4. Pray for your customers. If your customers stop coming today believe me na bad market for you. Pray for them, ask God to protect and provide for them, ask God for good health upon them, may they never use the money meant for you to spend in hospitals. Pray for around wellness, pray that the only thing that should be happening to them is celebration upon celebrations, in that way ehn you go dey sew clothes tire.
5. Gift your customers. How often do you gift your customers. This are tiny gestures that really matters that we sometimes neglect.
I personally have made free wears for customers, some I have gifted them picture frame(and I do ensure that in that picture they are wearing a dress I made for them, the people that do receive this kind of gift from me are the ones that do send to me picture of them rocking my brand), I also do sew free wears for them. When a customer brings plenty fabrics to be made, I will make one it two for free(it will be wears am not buying much for). That moment you will be calculating their bill, and they will here you say, this one or this two is free, Omo it triggers them in patronising more.
6. Give discounts. You see those ones that always refers you, that always blow your trumpet, please be giving them discount. That discount will encourage them to do more for you.
I think I will be stopping here today. Oya go and implement what you have learnt today. Don't hesitate to ask me any questions. I am here for you.
See you all at the topmost top
Now where is my thank you. Oya drop it in the comment section.
