25/06/2025
📌 Velvet Hour – Shop Rules & Policies
To ensure a smooth and secure shopping experience for everyone, please take a moment to read and understand our shop rules:
1. Order Confirmation
✅ Orders will only be confirmed after payment is verified through our bank account.
🚫 We do not accept edited or AI-generated proof of payment.
2. Payment Methods
💳 Bank transfer and e-wallet payments are currently accepted.
3. No Cancellation Policy
⛔ All confirmed orders are final and cannot be canceled, especially reserved items.
4. Shipping & Delivery
📦 Orders are shipped within 1–2 business days after payment is confirmed.
🛵Can do same day delivery via lalamove
📍 Tracking details will be provided once your package is dispatched.
5. Returns & Refunds (NO VIDEO, NO RETURN AND REFUND)
🔁 We only accept returns for wrong or defective items (must be reported within 24 hours of receiving the item).
🚫 No refunds for change of mind, incorrect sizing, or failure to read product descriptions.
6. Be Respectful
🙏 We reserve the right to refuse service to anyone who is disrespectful or engages in suspicious activity.
Your trust means everything to us. These policies are in place to protect both our shop and our customers. Thank you for shopping with Velvet Hour!🩷
