08/08/2026
MITCH DESUNIA
7-Day Return & Exchange Policy
Effective Date: August 8, 2026
At Mitch Desunia, we are committed to providing beautifully crafted fashion pieces and an exceptional shopping experience. We carefully inspect and pack every order before shipment.
To ensure fairness to both our customers and our brand, the following 7-Day Return & Exchange Policy applies to purchases made through the Mitch Desunia Facebook Shop.
1. 7-Day Return Period
Customers may request a return or exchange within seven (7) calendar days from the date the order is delivered.
The customer must contact Mitch Desunia within the 7-day period and provide:
* Order number
* Customer name and contact information
* Reason for the return or exchange
* Clear photos of the item
* Unboxing video, if available
* Photos of the packaging and shipping label when applicable
Requests submitted after the 7-day period may no longer be accepted.
2. Eligible Reasons for Return or Exchange
A return or exchange may be accepted when:
A. The item arrived damaged
If the product was damaged during delivery, please notify us immediately and provide clear photos and/or video showing the condition of the package and item upon arrival.
B. Wrong item was sent
If you received a different product, color, size, or model from what you ordered, Mitch Desunia will arrange the appropriate correction.
C. Manufacturing defect
Items with a confirmed manufacturing defect may qualify for replacement or exchange, subject to inspection and verification by Mitch Desunia.
D. Incorrect or incomplete order
If an item is missing from your order or the order was incorrectly fulfilled, please contact us within the 7-day period.
3. Change-of-Mind Returns
For change-of-mind returns, Mitch Desunia may accept the return at its discretion provided that:
* The item is unused and in brand-new condition.
* The original tags, labels, accessories and packaging are complete.
* The item has not been worn, washed, altered or damaged.
* There are no stains, odors, scratches, marks, makeup, perfume or other signs of use.
* The original box and packaging are returned in good condition.
Return shipping costs for change-of-mind returns are the customer’s responsibility.
4. Items That Cannot Be Returned
For hygiene, safety and product-integrity reasons, the following items are generally non-returnable unless they arrive defective or the wrong item was sent:
* Used or worn items
* Items that have been washed, altered or repaired
* Items with missing or damaged tags
* Items with stains, odors, makeup, perfume or other signs of use
* Personalized or customized items
* Sale, clearance or final-sale items, unless defective or incorrectly fulfilled
* Items returned without their original packaging and included accessories
5. Return Condition Requirement
All approved returns must be sent back in the same condition in which they were received.
For bags, this includes the original:
* Mitch Desunia box
* Dust bag, when provided
* Tags and labels
* Protective materials
* Accessories
* Other packaging included with the order
Customers are encouraged to record an unboxing video immediately upon receiving the package. This may be requested when investigating claims involving damage, missing items or incorrect orders.
6. Return Approval Process
Please do not send an item back without receiving return instructions from Mitch Desunia.
Once a return request is received, our team will review the information and may request additional photos or videos.
If the return is approved, the customer will receive instructions on where and how to return the item.
Returned items will be inspected upon receipt.
Approval of a return request does not automatically guarantee a refund or exchange. The item must pass the return-condition inspection.
7. Refunds
Once the returned item has been received and approved, the customer may be offered:
* Exchange/replacement, subject to product availability; or
* Store credit; or
* Refund, when applicable.
Refunds will generally be processed through the original payment method, subject to the processing time of the applicable payment provider.
Original shipping fees are generally non-refundable, except when the return is due to an error by Mitch Desunia or a confirmed product defect.
8. Damaged Returns
Customers are responsible for ensuring that approved return items are securely packaged.
Mitch Desunia may decline a return if the product is damaged during the customer’s return shipment because of inadequate packaging.
Customers should retain their return-shipping receipt and tracking information until the return has been successfully processed.
9. Exchanges
Exchanges are subject to product availability.
If the requested replacement is unavailable, Mitch Desunia may offer an alternative item, store credit, or refund where applicable.
Any price difference for an exchange must be settled before the replacement item is shipped.
10. Fraudulent or Abusive Returns
Mitch Desunia reserves the right to investigate unusual, repeated or potentially fraudulent return claims.
Returns may be declined when there is reasonable evidence of:
* Product use or wear
* Product substitution
* Deliberate damage
* Missing accessories or packaging
* False damage claims
* Repeated abusive return activity
11. Contact Us
For return or exchange assistance, please contact us through the Mitch Desunia Facebook Shop/Messenger within seven (7) calendar days of delivery.
Please include your order number and clear photos of the item so our team can assist you promptly.
MITCH DESUNIA
Clarity. Class. Courage.
Thank you for choosing Mitch Desunia. We appreciate your trust and are committed to providing you with an elevated shopping experience.
