09/07/2025
NA-WRONG SEND SA GCASH/MAYA? BASAHIN MO โTO! โจ
Guys, kung mali napadalhan sa GCash or Maya, wag ka muna ma-panic.
Eto easy step-by-step guide para ma-report at baka ma-retrieve pa yung funds mo:
1๏ธโฃ Screenshot Muna
๐ธ Kunin agad:
โ
Transaction receipt
โ
Date & time
โ
Name/number ng napadalhan mo
2๏ธโฃ I-Report Muna sa GCash/Maya
โ
GCash: Help > Chat with Gigi > Send Money Concern > Wrong Send
โ
Maya: Help > Chat Support > Wrong Send
๐ฌ Explain mo na โNagkamali po ako ng send, paki-retrieve.โ
โณ Wait ka muna 1โ2 weeks.
Kung waley pa rin, proceed na sa BSP.
PAANO I-REPORT SA BSP?
โ
OPTION 1: EMAIL
๐ฉ [email protected]
Subject: Wrong Send GCash/Maya โ Request for Assistance
Include sa email:
โข Full Name
โข Mobile Number
โข GCash/Maya details mo
โข Details ng wrong send (date, time, amount, recipient)
โข Ticket # from GCash/Maya
โข Short explain: โNa-wrong send po ako, nagreport na sa GCash/Maya pero wala pa resolution.โ
๐ Attach screenshots.
โ
OPTION 2: BSP WEBSITE CHATBOT
๐ Go to www.bsp.gov.ph
1๏ธโฃ Click โChat with BSPโ (lower right)
2๏ธโฃ Type โWrong Send GCash/Mayaโ
3๏ธโฃ Fill out form, attach screenshots if kaya
4๏ธโฃ Wait for reply
โ
OPTION 3: FB Messenger Bot ng BSP
๐ฑ Go to Bangko Sentral ng Pilipinas Facebook
1๏ธโฃ Click Message
2๏ธโฃ Type โFile Complaintโ
3๏ธโฃ Select Consumer Protection
4๏ธโฃ Type โWrong Send GCash/Mayaโ
5๏ธโฃ Send details + screenshots
๐ก TIPS PARA I-WAS WRONG SEND:
โ
Double-check name & number before send
โ
Use Send via QR kung kaya
โ
Huwag mag-send pag inaantok or sabay chismis ๐
โ
Bantayan notifications mo
KAYA PA YAN! ๐
If di man ma-retrieve agad, at least may process ka para ipaglaban pera mo. Share mo โto para aware din fam & friends mo!
