Returns and Exchanges Policy (For Online Orders)
We at Taajdar Collections aim at customer satisfaction. We guarantee consumer rights & keeping you well aware by advice offered through our catalog, website and social media or through any other medium. It applies to all the orders placed online via our website, WhatsApp’s, Social Media & on Call’s. Items that can be returned:
You are entitled to
have the product returned on the occasion of them being defective or not in compliance with your order. In any case you are not satisfied with the product you have a right to return/exchange it easily (7 Day’s time limit) provided that:
• The product you are returning is intact and complete
• The product is not utilized in any way (neither washed nor dry cleaned)
• The packaging of the item is intact and unblemished
Items that cannot be returned:
• It is not complete or an item is missing
• It is customized in size, style or customization in fabric
• It is stained, emits body odors or perfume scents has marks, damages or water stains.
• Undergarments are non-returnable for hygiene reasons.
• Discounted final sale merchandise is non-returnable.
• Custom Made Orders can’t/never Exchanged/Returned except if product can't be made on Custom Demand/Request.
• Ceramic Products or Wooden Products can't/never Exchanged/Returned.
• Gift Items can't/never Exchanged or Returned. Procedure for Return & Exchange:
For exchanging or returning any of your purchased item please email us at Taajdar.collection .com or Call us +923142210484. Our Customer Care Department will get back to you within next 24-48 hours on working days (Monday to Saturday). You can return the item to our provided address written below under the title ‘Return Address’, please note the courier cost of returning the item would be borne by customer. Please note that we do not accept the returns for those products that are not purchased through www.taajdarcollection.com, or our Official page. Return and Exchange Procedure:
With Original Receipt:
• All unworn, unwashed or defective items can be returned within 07 days of purchase along with the original receipt for the full paid price items. Without original receipt:
• All unworn, unwashed items can be returned without the original receipt.
• The merchandise without receipt will be refunded at the current selling price and an exchange will be offered in the form of store credit that can be used to buy any product at the similar or higher value.
• Taajdar Collections reserves the right to refuse excessive non-receipted returns.
• Discounted final sale or Giftedmerchandise is non-returnable.
• Undergarments are non-returnable for hygiene reasons.
• Ceramic Collection, Wooden Decoration Collection and Custom Made Orders are not Exchangeable or Returnable.
• Products carrying a smell or stain from a deodorant, perfume, body lotion etc., are non-returnable.
• Altered garments are considered as a final sale and are non-returnable. Return and Exchange Time limit:
The return is subject to time limit i.e. Seven (07) days after delivery. The receipt of the product will be needed for our convenience and your ease. Return address:
All products eligible for returns & exchanges can be shipped as instructed by our Customer Care Representative, before returning the Product/Item must Contact us. Taajdar Collection
Cell No: +92-314-2210484,
Cell No: ,
Address: Please Contact us,
Karachi - 75500 (Pakistan). Refund Policy:
Current facility of refund is not available only an exchange is possible. However, if the item(s) sent to you is/are not the item(s) you ordered such as a wrong size, color or a defective product is sent, only then a refund can be processed. Please drop us an email at [email protected] if the product received is not in conformity with your order, the customer support staff will help you. International Orders:
Returns & Exchanges cannot be entertained for International Orders, in addition customers would have to pay Import Duty, Courier Charges and taxes applied before delivering the Order to customer. Privacy Policy:
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will be used to fill your order and send you promotional updates. We will not sell or redistribute your information to anyone. Shipping Policy:
Domestic Shipping:
Taajdar Collection offers free standard shipping for all orders to be shipped within Pakistan. Most in-stock items will arrive on your doorstep within 3 to 5 business days after confirmation of your order. However this doesn’t includes the order processing time which may vary. All ‘Cash on Delivery’ orders are confirmed either on call or email by our customer service representatives before delivery. International Shipping:
Please be advised that for orders shipped internationally, appropriate shipping charges will apply according to country/region where the order will be shipped. International orders are not eligible for free exchange.
