15/06/2022
Why your voice assistant might be sexist
From reinforcing entrenched gender roles to potentially even fuelling misogyny, choosing the right voice for a particular task can be a minefield.
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James Bond flings open the door of his new BMW – which comes with hidden machine guns as standard – and immediately a feminine computerised voice announces, "Welcome! Please fasten seatbelt and obey all instructions for a safe trip."
Bond’s MI6 colleague and master of gadgets, Q, pipes up to explain: "Thought you’d pay more attention to a female voice." But, predictably, Bond later ignores repeated commands to wear his seatbelt and, using his mobile phone as a remote control, he subsequently drives the car off the top of a multi-storey car park in the 1997 blockbuster Tomorrow Never Dies.
Q's market research was wrong – and so was BMW’s. The firm famously recalled a feminine-voiced GPS system from its cars when German drivers complained that they didn't want to take instructions "from a woman".