09/15/2026
✨ A FRIENDLY PREORDER + CUSTOMER SERVICE REMINDER ✨
First, I want to say THANK YOU! Our Lolli Smocks community has grown tremendously over the past few months, and we’re so grateful to have welcomed so many new customers. ❤️
Because preorder shopping works a little differently from traditional ready to ship shopping, I wanted to share a friendly refresher on how our ETAs, shipping and customer service process work so everyone knows exactly what to expect when ordering with us!
I completely understand being excited and wanting to check on your order—especially when you’re ready to see those sweet outfits in person!
A few important reminders:
🍭 The ETA listed for a preorder applies to the entire month. For example, an item with a September ETA may arrive to us anytime between September 1 and September 30.
🍭 The ETA is an estimate of when the items are expected to arrive to us from our manufacturer — not a guaranteed customer delivery date. Once they arrive, we inventory, check, sort and package everything as quickly as possible before individual orders ship in the order in which they were placed.
🍭 We do not split-ship orders. If ready to ship (RTS) and preorder items are purchased together, the entire order will ship once all items have arrived. We always recommend placing RTS items separately if you would like them shipped immediately.
🍭 Please take a moment to review the listed ETA and our store policies before ordering. Our policies are linked in every sales post and on our website, and the invoice page includes them again before checkout. By completing an invoice, you are acknowledging that you have reviewed and agreed to those policies.
🍭 For all order related questions, please email:
📧 [email protected]
I’ve been receiving quite a few order questions through my personal Facebook Messenger, but personal messages can easily become buried or missed. Our customer service email is the best way to ensure your message and order information stay together and that you receive a response. It can also be found on the invoice page, in our group cover photo and in our bio.
If your listed ETA month is still in progress, please allow through the final day of that month before requesting an individual update unless we have posted otherwise. Once your order ships, tracking information will automatically be emailed to you.
If your entire ETA month has passed and you haven’t received tracking or an update, please email us with your order number and we’ll be happy to look into it!
Thank you all so much for your patience, support and excitement over these orders. I know waiting isn’t always easy, and I promise I’m just as excited to get everything into your hands! ❤️
🤍 Katelyn
