RETURNS:
You may exchange any unworn, unwashed or defective merchandise within 14 days of the ship date. ALL RETURNS must be made within 14 DAYS of the SHIP DATE or we will not honor the return. Upon receipt of your return, we will then offer an exchange option or refund. You may contact us at [email protected]
We are very strict on our 14 day return policy. This is due to very fast pace moving inventory and high demands for our products. No matter what the circumstances, we WILL NOT accept any returns past our 14 day mark. We feel it unfair to bend rules for any customer and therefore we will not. We urge you to please not place an order unless you feel you can abide by this policy. Customer Service can be reached via email at [email protected] We will respond to all inquiries within 2-4 business days, but do not answer requests on weekends or Holidays. Also, please note that though we have a 14 day return policy on clothing items, ALL JEWELRY SALES ARE FINAL and are not eligible for return or store credit. We urge you to please take extra caution when opening your packages as we can't be held responsible for any damages that may occur once the product(s) leaves our store. We do reserve the right to refuse any returns that we feel are not compliant with our policies. All merchandise is inspected before it is shipped. Shopper is responsible for entering correct address information into order, The Rustic Coop is not liable for shipments that arrive at wrong or past addresses.
***Please also note that any STORE-WIDE SALES are FINAL SALES as we are trying to move merchandise to make room for new items! Keep this in mind while purchasing during our sales. We will not accept any returns from store-wide sale events.
