However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. IN-STORE RETURNS
All returns must be returned within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached in order to receive
In-store credit. ONLINE RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number, place item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Olive & Oak Company, LLC
Attn: Returns
RMA #
271 Cline Ave
Mansfield, OH 44907
United States
Please note you will be responsible for all return shipping charges. We strongly recommend a trackable method to mail your return. REFUNDS- ALL ONLINE & IN-STORE REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDITS. (THESE WILL BE IN THE FORM OF ELECTRONIC GIFTCARDS OR PHYSICAL GIFTCARDS)
ONLINE REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange for a store credit. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed and your electronic store credit has been issued. EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange store credit or exchange. Please Note
*Mark Down items/Sale Collection items are FINAL SALE and cannot be returned. Any Non-Sale items MUST have original tags and in same condition it was sent/bought. Must be unworn, unwashed, and free of any pet hair, stains, and odors. We are not responsible to insure items are not lost during shipping back to us for the return. Please use a reputable shipping company with tracking id to make sure we receive the item. In-Store Credit will be for the product and not the shipping or handling. QUESTIONS
If you have any questions concerning our return policy, please contact us at:
419-709-8152
or
[email protected]