10/12/2021
The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! Functional Responsibilities Drive for Results • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. • Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes. • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards. • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. • Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals. • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. • Trains, coaches and assists with locate fulfillment and selling. Build High Performing Teams • Motivates and inspires store team, promoting a shared vision while modeling core values. • Promotes an inclusive, collaborative approach to problem solving. • Communicates with store teams and Store Management to effectively lead positive change. • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. Customer Experience • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. • Builds and maintains a solid customer following through clienteling and wardrobing. • Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
