08/06/2026
📢 Rustic Roots Boutique – Important Policy Update
To continue providing the best service possible, we’re updating our shop policies effective immediately.
📦 Shipping Responsibility
Once your order has been shipped and accepted by the carrier, it is no longer under Rustic Roots Boutique’s control. We are not responsible for lost, stolen, delayed, or misdelivered packages after they have been marked as shipped. If an issue occurs during transit, customers will need to file a claim directly with the shipping carrier.
💳 Refund Policy
Effective immediately, approved refunds will be issued as store credit only. This allows us to continue offering quality products while supporting our small business.
🛍️ Backordered Items
Occasionally, certain products may be placed on backorder due to supplier availability. If this happens, we will communicate any delays as quickly as possible. We appreciate your patience and understanding, as these situations are unfortunately beyond our control.
🤝 Respectful Communication
Rustic Roots Boutique is committed to treating every customer with kindness and respect, and we ask for the same in return. Harassment, abusive language, threats, or disrespectful behavior toward our business or staff will not be tolerated. We reserve the right to refuse service or cancel future orders from individuals who engage in this behavior.
Thank you to the many amazing customers who continue to support this small business. Your patience, kindness, and understanding truly mean the world to us. ❤️
