10/12/2026
Most days, it’s just me. Packing orders, unloading boxes, answering emails, communicating with manufacturers, keeping up with inventory & trying to manage a million things at once. I’m also a mom to three little ones & I’m so grateful I’ve been able to build something I love while still being present for them.
But the truth is, there’s rarely a waking moment when I’m not doing something for this business.
this past week has been pretty disheartening.
Out of hundreds of orders, I’ve received a few emails that have genuinely hurt my feelings. & I want to emphasize that because the overwhelming majority of my customers are absolutely wonderful. I never want a handful of negative experiences to overshadow the incredible people who support me. But sometimes it only takes one person’s words to make you feel like everything you’re doing still isn’t enough.
These weren’t simply customers asking for updates or expressing concerns. I welcome those conversations. These were emails that were incredibly disrespectful, over orders that were still completely within their advertised turnaround time.
Our October preorders are STILL within that timeframe. I put turnaround times in SO many places before checkout because I genuinely want everyone to understand what they’re purchasing. Yet I’ve been spoken to horribly because an October preorder wasn’t delivered October 1st.
I’ve been criticized for Nightmare Hollow selling out then when I listened to everyone asking me to leave preorders open longer, I somehow found myself being criticized for that too.
& then there are the chargebacks.
Having someone file a chargeback without even attempting to contact me first is incredibly discouraging. The money is pulled from my business account, I’m charged additional fees & it can take weeks to resolve when a simple email could’ve helped.
I think what hurts the most is that I can spend an entire day doing everything I possibly can for this business, sit down to check my emails & read something so unnecessarily unkind that it completely changes my day.
& the person who sent it probably doesn’t think about it again.
But I do.
I sit there wondering what else I could’ve done, even when I know I’ve done everything within my control.
I know it’s only a few people out of hundreds. I know I can’t make everyone happy. But when you’ve poured so much of yourself into something, it’s hard not to take those things personally.
Little Moonbeams isn’t a huge corporation with departments full of employees. It’s a business I’ve built with countless hours, hard work & a whole lot of love.
I will always take accountability when I make a mistake. I’ll always answer questions, communicate & do my best to make things right. But I won’t apologize for an order still being within its promised turnaround time & I won’t accept disrespect.
To the hundreds of customers who have shown me kindness, patience & support, thank you. You have no idea how much you mean to me.
I don’t expect anyone to lower their standards because I’m a small business. I just hope people remember that there’s a real person reading the words they send.
You can hold a business accountable without being cruel to the person behind it.
Because while it might only take someone a minute to send an angry email, the person receiving it might carry those words around for the rest of the day.
& sometimes, that person is me.
I’m doing my best. I really am. 🖤
Anyways, raint over. It’s been weighing on me heavy this weekend.
