08/07/2026
8/7 10:30AM Update:
We have good news to share!
Our baseline system restoration efforts have been successful, marking a significant milestone in the recovery process. Our teams are now validating order information and updating all activity that occurred while our systems were unavailable to ensure the information you see is complete and accurate.
At this time, DOTS will remain unavailable while we complete the final validation of order information. Although we know everyone is eager to regain access, our priority is to ensure your order status, tracking information, and other order details are accurate before reopening the system.
Our goal is to make DOTS available to customers on Tuesday, August 11. Once the system is ready for customer access, we will send a communication confirming that DOTS is available and providing any additional information you may need.
We sincerely appreciate your continued patience and understanding as we complete this final phase of the restoration process.
As we continue moving toward normal operations, we wanted to reiterate some important information to help answer the most common questions we have been receiving.
System Restoration
Our IT team and technology partners continue working diligently to complete the final validation efforts and restore full customer access to DOTS and our Integration/API services. As previously shared, the root cause of this outage was a hardware failure involving the virtual machine (VM) server. We remain confident this was not the result of a cyberattack or other security incident.
Pricing
To assist with any current or upcoming quoting opportunities, we have included a link to our Pricing Guide for your convenience.
Order Production & Timelines
Although DOTS remains unavailable, production has continued throughout this process. We are continuing to produce and ship orders that were received prior to Friday, July 31, to the extent possible. If we have any questions regarding those orders, a member of our team will contact you directly for guidance.
As product is received for orders placed on or after Friday, July 31, we are organizing and preparing those orders behind the scenes. If additional information is needed to process your order—such as a purchase order, artwork, or approval—we will contact you directly.
Order Status
We understand many of you are looking for status updates on your orders. At this time, providing detailed order status by phone or email remains challenging due to the volume of orders, incoming product, and system updates taking place. Please know that if we need clarification or additional information to keep your order moving, we will reach out to you directly.
We will continue providing updates as we make progress toward reopening DOTS and restoring full service.
On behalf of our leadership team and all Dubow employees, thank you for your continued patience, partnership, and understanding. Your support throughout this process has been greatly appreciated, and we look forward to returning to normal operations as soon as possible.
