09/10/2026
A little heart to heart.
We are a small locally owned business, and we’ve built our strong brand reputation around treating customers right to build long-term trust and loyalty.
We don’t request you pay for services before they’re rendered, and we don’t require you to keep a card on file. But, unfortunately, over the last few years we’ve questioned how we do business.
Lately, we’ve had an increasing number of orders dropped off and then never picked up, or simply refuse to pickup or pay for. We’ve reached out month after month— for up to a year—via phone calls and texts, and still have orders sitting here.
Refusing to pay for services that have been provided and requested, or leaving an order with no intention of returning, is no different than walking out on a tab at a restaurant, its theft of services, which hurts small businesses.
Behind this counter are real employees and a real small business trying to make an honest living. Our staff has already spent their time doing the work and still have to be paid, our rent, utilities, equipment, supplies, and other operating expenses still have to be covered, those costs don’t disappear because you’ve changed your mind.
We’d much rather continue doing business the old fashioned way - with trust, communication, and a little common courtesy. However if we don’t see a change in this issue we may have to reevaluate our payment structure.
We’re thankful for every customer who understands that supporting a small business goes both ways. We appreciate your business, your trust, and the relationships we’ve built along the way. ❤️
