08/27/2026
✨ A little Eden Rose Co. policy update ✨
As my little business continues to grow, I need to make a few changes to help keep orders organized and running smoothly. 🤍
Going forward:
• All orders must be paid in full within 7 days of receiving your invoice. If payment has not been received within that timeframe, the order will be cancelled and any blank items/products purchased specifically for the order will be returned.
• Customer-provided items must be paid for BEFORE embroidery begins. I will not stitch on any item until the invoice has been paid in full.
• Digitizing must be paid for in advance. If your order requires me to create or digitize an embroidery file from an image, logo, artwork, etc., I will not begin the digitizing process until payment has been received.
• No order will be stitched until the invoice is paid in full. If an invoice is still unpaid, the order has not been stitched.
Unfortunately, I’ve had an increasing number of orders placed and then invoices left unpaid, messages unanswered, or repeated questions about whether an order has been stitched when payment has not yet been made. As a small business, I simply can’t continue purchasing materials, preparing files, digitizing designs, or setting aside time for orders without payment.
I completely understand that life happens! If you change your mind or can no longer move forward with an order, please just let me know. I promise I won’t be upset. 🤍 I would much rather know than continue holding materials and following up on an unpaid invoice.
These policies aren’t meant to make ordering more difficult — they simply allow me to protect my time, materials, and business while continuing to give each order the care it deserves.
Thank you so much to everyone who supports Eden Rose Co., communicates with me, and values the time and work that goes into creating your orders. I appreciate you more than you know! 🧵🤍
