17/09/2025
Subject: Note on Difficult Client Interaction
Dear Valued Client
I would like to share details regarding a challenging interaction I had with a customer on 17sep2025 , to ensure transparency and maintain accurate records.
During our conversation, the client became increasingly upset and, at one point, began shouting. Despite my efforts to remain calm, listen actively, and offer potential solutions, the customer continued to be verbally aggressive and dismissive. Their tone and behavior were unprofessional and made it difficult to move the conversation forward constructively.
While I understand that customers can sometimes be frustrated, the manner in which I was addressed felt unreasonable and crossed the line of respectful communication. I made every attempt to de-escalate the situation and provide assistance within our policies .Please note that items ordered on a pre-order basis are non-refundable and non-exchangeable, as they are specially procured upon your request.
Outlets and individuals offering pre-order services act as facilitators, sourcing products from India and managing the logistics involved—this includes purchasing the item, covering international courier charges, and paying applicable duties and VAT to ensure a hassle-free experience for our clients.
As such, once an order is placed, it is not feasible to return the product to India in cases where the client is dissatisfied or the item does not meet expectations. Kindly be assured that real product images, detailed descriptions, and all relevant information are shared prior to confirming any order, enabling you to make an informed decision.
We humbly request you to approach the pre-order process with realistic expectations and refrain from attributing dissatisfaction to the service provider, as each order is fulfilled with transparency and care.
Thank you for your understanding and continued support.
Warm regards,
EKA Collection
