At the heart of Blu Belle is the desire to find and create special and unique clothing and accessories for babies and toddlers. Returns Policy:
RETURNS & EXCHANGES
At Blu Belle we pride ourselves on providing quality products to our customers. If something isn’t right we’re happy to offer a credit or exchange. If you are unsure of sizing, please contact us by phone or email before placing your
order and we will assist you. You may return most new and unopened items within 7 days of delivery for a credit or exchange of the item/s. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If an incorrect item is received, Blu Belle must be notified within 7 days of receiving the order. It is the customers’ responsibility to check all items upon delivery. If you would like to return or exchange an item, please send an email to [email protected] with a description of the error, a photo of the item and your banking details. If a replacement is requested due to ordering the wrong product or incorrect size, please include a prepaid satchel with your return. Please allow two weeks from the day you post/courier your return for your money to be refunded. Customers will be responsible for the shipping and handling charges for returns unless the item was flawed or damaged, in this case we will reimburse you upon inspection of the item/s. Our return address is:
Blu Belle
1 Sand Shrimp Lane
Atlantic Beach Estate
Melkbosstrand
7441
We strongly suggest insured parcel Post or courier as Blu Belle is not liable for lost or damaged return packages. Exchanges: Return the items to be exchanged. Please include a self-addressed prepaid satchel for your new items to be returned in. Original delivery charges will not be refunded. Returns: Return the items for a credit. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and we will refund you via the original method of payment, within 72 hours. Damaged/Faulty/Incorrect Items: At Blu Belle, all items are carefully checked prior to dispatch. However, if merchandise is found to be damaged, faulty or not as originally ordered; please contact us via email at [email protected] and we will happily arrange your choice of a repair (if applicable), refund or replacement. CONDITIONS
The item must be returned to Blu Belle within 14 days of the invoice date. It must be unwashed, unworn, unused and in original condition (this includes all original tags and packaging intact). Upon inspecting the returned item/s we will gladly refund your money to the value of the purchase price of the item/s only. In the event that a refund has been approved; please allow 72 hours for the refund to be processed by Blu Belle. Refunds will be processed via the original payment method only, this is for security purposes. All refunds will be processed in ZAR. Sale items cannot be returned so please choose carefully. Returned items that have been worn, damaged or altered from their original state will not be exchanged or refunded and will be returned to the customer at their expense.
