10/27/2026
Dear Patients,
In an effort to keep operational costs low and reduce environmental waste, we are transitioning away from paper mail and pre-appointment postcards.
Over the past year, we have collected your preferred communication methods during annual check-ins. Moving forward, we will be using that data to reach out to you via your choice of email, text message, or phone.
Here is what you can expect from our digital communications:
*All messages will clearly state our practice name.
*Every communication is handled entirely in-house by our local, human staff.
*Pre-appointment alerts will outline clear instructions.
*Billing sent digitally will feature a generic information, You can request a printed paper copy at any time
Feel free to email or text us back with questions or schedule changes anytime, day or night.
You are always dealing directly with our team, never an automated chatbot.
You can easily reply to confirm, reschedule, or cancel your visit.
Thank you for your understanding and cooperation as we upgrade our communication systems to better serve you.
Sincerely,
Dr Nathan Wiederholt and Mellisa Pullins
Premier Family Eyecare
605-673-2716
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