“Sewing is a way to mark our existence on cloth: patterning our place in the world, voicing our identity, sharing something of ourselves with others and leaving the indelible evidence of our presence in stitches held fast by our touch.”
-Clare Hunter Your up-front payment for my services is your authorization to work on your clothes and acknowledgement and acceptance of my policies. Amendments to
Completed Alterations
I suggest that everyone take a moment to try on their clothing items prior to leaving my shop, to ensure that you are satisfied with the alterations. If any of my work needs adjusted, this will be the time to let me know so I can adjust. If you are unable to try on the garments at the time of pick up, I suggest you do so as soon as possible on your own. If there are any adjustments that need to be made, call me or come back immediately. After 5 business days (Mon-Sat) I cannot adjust previously completed alterations without charging another service charge. Ironing & Pressing Services
After alterations are complete, I often must steam or press the altered area and stitching to get it to lay properly. This is typical of alterations, but this is the only type of ironing or pressing I will do with my garment. Unfortunately, currently I DO NOT offer ironing, creasing, or other pressing services for your garments, although I plan to in the future. If my items need pressed or creased, you will need to take them to a local cleaners for those services. Sorry for any inconvenience this may cause. Rush Jobs
I do offer rush alterations including same-day, next-day, and two-day service. A few things to keep in mind about rush jobs:
• These are strictly subject to availability. My workload changes on a daily & sometimes hourly basis. For example, if I advise you over the phone/email/text/social media that I can take on a rush alteration, and the item is brought to me hours later that evening, there is a chance that I no longer have the availability to complete my rush job in the time that you need it. Rush alterations are very fluid and can change instantly.
• All rush jobs are subject to a rush fee, no exceptions. The fee varies according to what alteration you need me to make and how soon it needs to be completed. Refunds
I strive for your complete happiness! If you are not happy with my alteration, let me know immediately and I will make it right! I believe with an approach such as that, a refund should not be necessary. However, in the instance that I have not started work on your clothing, I will honor a refund up to 3 calendar days (Mon-Sat) from the date the clothes were dropped off to me. For any clothing that I have already begun alterations on, or it has been 3 calendar days since you dropped the item off, unfortunately I cannot offer a refund. Refunds will be paid in the same way the alterations were paid for initially (Venmo or cash). Refund Fees
• If a refund is requested and it meets the above criteria, the following fees will be deducted from the amount refunded to the client. Rush Alterations
If a refund is requested for a rush alteration, and it meets the above criteria, the rush fee charged is not refundable and will be deducted from the refunded amount. All other charges paid above and beyond the rush fee are eligible to be refunded. For alterations such as hems, taking in, or letting out, an appointment is suggested to ensure proper fitting to your exact measurements. Other than that, if you have multiple items of anything, it is also a good idea to schedule an appointment. For alterations of single items not listed above, an appointment is not necessary as I gladly take drop-offs anytime during listed business hours. If I am not accepting drop offs, it will be posted on the Mending by Cassi page. Picking Up
I hope that you can pick up your alterations as soon as possible so you can enjoy your newly altered items immediately! But I do understand sometimes that it is not possible. I just ask if you are going to be longer than a week or two retrieving your items that you notify me so I can store them separately for you. However, I do ask that, if at all possible, all items are picked up within 30 days of completion as I am not responsible for items left longer than 30 days. Pricing and Quotes
I always try my best to give you an accurate price quote for your items when you email/message/text me, but unfortunately that is not always possible. Everyone’s items & needs are different and are priced accordingly. I can give general pricing information without seeing the item in person, but the only way to get 100% accurate pricing is to bring the item in so that I can look it over and give you a quote.
